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Shipping

Shipping Rates (updated)

Free shipping applies worldwide for all kits that are not labelled US Stock. All products stocked in the USA are clearly labelled. Custom kits are designed in the USA but are printed and shipped from China.

For US Stock, shipping costs to Canada, UK, Australia, New Zealand and most European countries start from $9.95. European countries we ship to include (but not limited to): Netherlands, Germany, France, Spain, Norway, Finland, Romania.

Smaller items like replacement drill and some accessories will be charged a small package fee ($3.95) when purchased on their own.


Delivery Times

Many of our diamond painting products are printed on demand to give you the best variety and lower prices.

  • This includes Custom kits, which may take up to 6 days to be designed and printed.
  • Designs are done in the USA and ship from China. Standard delivery times are 12 to 20 days.
  • In Stock items shipped from the USA are usually delivered in 3-7 business days

We keep stock in different locations to ensure best prices for our customers and maximum deliverability worldwide. Products will have different delivery times based on where they were shipped from and the destination. Some US Stock items may take 2 to 4 days longer to be sent out due to high demand, weather conditions and other restrictions.

Any postal delays once product is shipped are outside our control and may be due to various factors like COVID-19, extreme weather conditions, or held up by customs. If your need is urgent we recommend selecting a priority shipping method at checkout (not always available).


Additional Policies

  • We cannot deliver to some countries and states, including HI, AK.
  • We cannot deliver to P.O. Boxes or military bases at this time.
  • Once the tracking on your shipment shows "DELIVERED", unfortunately we can no longer reimburse you for lost shipments.