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Frequently Asked Questions

Why buy from Heartful Diamonds?

For a brief history of our store and our mission, you can visit the About Us page here.

Here's some key differences between our products and the competition:

  • Canvases quality checked by in-house experts - We frequently inspect: canvas material, diamonds quality, clearness of symbols, stickiness of glue and durability of tools.
  • Faster shipping times - our average delivery time is just 2-3 weeks to most countries compared to the 4+ weeks of other stores. There are also express options and (USA) domestic shipping for some products.
  • Diamonds double-check - We personally tick off each of the diamonds required to be in the list by hand - greatly reducing the odds of missing diamonds to 1 in a 1000.
  • Always something new - We have an unbeatable range of gorgeous Full Drill designs that all come in square and round drills. You'll always discover something new in our store; a huge number of special 3D Diamond Paintings, unique Partial Drill designs, LED lights, key chains and more. 

And here's how we look after our valued customers:

  • Safe and secure payments through the online e-commerce industry's most trusted payment providers Paypal® and Stripe®.
  • 24/7 Priority support via Email and Facebook Messenger.
  • Friendly customer support who are passionate about the hobby and excellent customer service.
  • 100% 365-day risk free money back guarantee. If for any reason you aren't satisfied at any stage of your purchase or enjoyment of the product, we promise to refund you every penny in accordance with our Refunds Policy.

How long will it take my order to arrive?

Products take an average of 12-20 days to be delivered after it's been marked as shipped. All postal delays at the country of delivery are outside our control. There may be some postage delays at certain check-in points where you may see your tracking status become "stuck" - please be patient as the postal service may be facing severe backlogs. Delivery may take longer to arrive to some countries outside major delivery networks. If you have not received your item after 35 days, please contact us through customercare@heartfuldiamonds.com.

What are your shipping rules?

Shipping cost $4.95 to most countries. It is currently free if your cart value is over USD $30 at checkout. Customers are responsible for all customs duties and taxes upon arrival to some countries. Please contact us if you have any concerns.

Where do you ship from?

Most products sold from the store are shipped internationally. Most goods ship directly from our factories and warehouses in China, Hong Kong and Singapore. A limited selection of goods ship from the USA and some states nearest to our warehouses will qualify for 2-Day shipping. 

Why was my Credit Card declined? 

The most common reason for this happening is that your bank or financial institution has declined the transaction, since our merchant facilities are based in Australia. A quick call to your credit provider during business hours will get the problem sorted in a jiffy!

I need to change or cancel my order.

Please contact us within 12 hours of placing your order. Since we strive to fulfill orders as soon as possible, if we don't receive your message within 12 hours we may not be able to make any changes.

Which size canvas should I get?

Beginners may want to choose the smaller canvases (30cm/12" or smaller). While these will have less detail compared to the larger sizes, they are cheaper and you can experience the joy of your first completed canvas much sooner.

What exactly are the "diamonds"? What's the difference between "square" and "round"?

Diamonds are the myriad square or round rhinestones that come with every kit, waiting for you to paste them on the canvas! Square rhinestones fit more snugly together on the canvas, however will take a bit more precision and time to get just right. Round rhinestones are more forgiving but will leave tiny gaps. These gaps won't noticeable from a reasonable distance because they are so small and the canvas background normally compensates for the space. We do recommend beginners give the Round diamonds a try first.

What's the difference between "full" and "partial"?

A full drill canvas means the pasting area is the entirety of the surface - to complete the project you will need to cover the entire picture. Partial simply means that only the designated areas need to be covered to complete the picture. Which one you ought to choose comes down to preference.

HELP! I have some issues with my canvas/project!

If your canvas is creased you have several options:

  1. Flatten out the canvas on an even workspace or the floor of your home and stack heavy books on all the corners/edges. Leave overnight. 
  2. If you have a finished project, use a rolling pin and roll over the picture for about 60 seconds, or until satisfied with the evenness. 
  3. Otherwise if your canvas is irredeemably creased or wet due to rough handling by the courier, please contact us for a free replacement.

If your canvas has lost stickiness for whatever reason, please try:

  1. You can purchase mod podge from your local store or Arts & Crafts specialist. Simply apply to your finished project to ensure the diamonds stay in place. 
  2. If the lost stickiness is due to foreign objects touching the adhesive (e.g. paper) - you can try submerging the affected area in hot or boiling water. The adhesive is waterproof but the object should dissolve.

If you've knocked or spilled all the diamond drills on the floor and it's impossible to sort them out...

  1. Don't panic! Take a picture of the scene of the crime and send us a message via the chat widget or email to customercare@heartfuldiamonds.com. Once approved, we'll send you free replacements.

Can my kids do this activity?

The full drill projects are typically an adult activity. There are many small parts (the "diamond" rhinestones) that will be a choking hazard to toddlers. We do have a great selection of products that are appropriate for small children ages 4 to 7.

Will you add more designs?

We are adding more every day! Check back often, or sign up to our VIP newsletter to never miss any important updates. Did you know? We are partnered with a specialist provider of more than 1.5 million images to create Print on Demand images of almost anything you can think of. Simply type your query into the Search bar and check it out!

How long does it take to complete a canvas?

This will depend on the size of the canvas you choose as well as the speed at which you can apply the diamonds to the painting. Generally since Round shaped diamonds are easier to paste, you will complete a Round Diamond Painting quicker compared to a Square one. A small 30x30cm (12"x12") canvas may take up to 15 hours if it's your first time.

How do I get a refund?

Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what you expected, and it might be that the only resolution is a refund. Whatever your reason for not being fully satisfied, you're covered by our 365-Day Risk-free Purchase Guarantee Policy.

Please send us an email to customercare@heartfuldiamonds.com and we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found here.

How are the canvases packed? Does it come with a frame?

This changes depending on which one you ordered, but the canvas will either be packed in a padded mailbag or a padded rectangular box. Standard kits have 2 layers of protection; the canvas itself is wrapped around a foam tube to prevent creasing, and the entire package is twice wrapped in bubble wrap. You will have to source a frame separately.

I ordered multiple items and only received one?

We have multiple suppliers for Special products who may have different processing times. As a result, sometimes your orders may arrive at different times, but there is no need for worry; any remaining items will usually arrive within days of each other.

If you have any concerns shoot us an email to customercare@heartfuldiamonds.com.

Help! I'm missing diamonds!

Please send us an email to customercare@heartfuldiamonds.com and we will aim to resolve your issue as a matter of priority.

Why don't I have an email confirmation for my order?

Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.

How secure is my personal information?

We don't compromise on privacy and security. Our store runs on a comprehensive web platform that is provided by Shopify, a worldwide e-commerce giant that has been in the business for over a decade. You can be assured your credit card information and other personal info is well protected.

We don’t sell, lease or otherwise distribute any personal customer information.

How do I contact you?

If you need to chat with us for any reason, whether to enquire about a product or to request a return/exchange, you can Email us at: customercare@heartfuldiamonds.com.

You can also send us a direct message by going through here: Contact Us.

What is Diamond Painting?

Do away with the daily stresses and anxieties of every day life. This is diamond painting, the trending new DIY arts & crafts hobby that lets you easily create gorgeous art that shimmers and sparkles - just like real diamonds.

1. You get a canvas with an underlying picture, a color coded guide and the corresponding "diamond cut" rhinestones to stick on to the picture.

2. Every kit comes with a glue pad and a special pen. Follow the guide and start sticking all the diamonds on to the canvas with the pen.

3. When finished, frame and display the wonderful, shimmering work of ART that you created. Read More

There’s no doubt that modern life is becoming increasingly stressful, but one way to relax and unwind after a hard day is with an absorbing but rewarding hobby. And that’s where Heartful Diamonds diamond painting products tick all the boxes.

Relax and Create Something Beautiful with 3D and 5D Diamond Painting

Our kits enable you to create gorgeous shimmering ‘diamond cut’ rhinestone encrusted artwork that will take pride of place on your walls. There’s no prior knowledge needed, and the whole process of painting with diamonds is incredibly easy.

We offer a full catalogue of gorgeous iridescent designs to choose from, together with the opportunity to create your own custom diamond painting canvas. So why not try your hand at diamond art today?

Diamond Painting: A New Way to Create Stunning Artwork

Relatively new to the arts and crafts world, diamond 5D painting is fast becoming one of the most popular ways to create wall art at home. Whether you’re looking to ‘paint’ one of our 3D animal crystal paintings, you’re looking for a landscape or seascape or Harry Potter and fantasy unicorns are more your thing, you’ll find an enormous selection of fabulous designs to choose from in our online store.

We provide everything you need to create your chosen design, including:

  • A ‘digitally printed’ hand designed canvas
  • Color-coded guide – so you can’t go wrong
  • Enough ‘diamond cut’ rhinestones to complete your design
  • Glue pad and a special pen for applying the rhinestones

All you have to do is follow the guide to create your own sparkling masterpiece. It’s relaxing, it’s inspiring, and it’s a little bit addictive – you have been warned!

Why Should You Buy from Heartful Diamonds?

That’s a very good question. Let’s just say that we’re passionate about our business. We see it as a way to help our customers to relax while creating stunning artwork. Even if you’ve never tried any kind of painting or crafts before, we guarantee that you’ll be able to produce beautiful ‘paintings’ with ease.

For the last four years, we’ve put together some truly eye-catching designs that appeal to all kinds of tastes. We offer one of the most comprehensive selections of partial and full drill designs with the choice of square and round options available on most kits.

We also offer diamond custom painting, so you can personalize your canvas with your own photo or favorite images, and a range of premium kits which come in a stunning gift box.

But perhaps one of the best reasons to buy your diamond art from Heartful Diamonds is our commitment to providing the best quality components and the best customer service. All our products are of the very highest quality, and we ensure that they are securely packaged and protected to ensure that they arrive in pristine condition.

And with an average of just 2.5 weeks’ worldwide delivery time – you’ll receive your chosen design far sooner than you would if you ordered elsewhere.

However, if you do have any queries about any of our products or our service, check out our FAQ or get in touch with our brilliant customer services team 24/7 by emailing customercare@heartfuldiamonds.com

Create, Love and Share on Social Media

Share your finished canvases with us on social media. You’ll find us on both Facebook and Instagram, and we love to see your completed masterpieces. And if you sign up to our newsletter, you’ll receive $10 off your first Heartful Diamonds order.

We sell to hundreds of customers around the world every day – so why not join in the fun?

Diamond Painting Kits You Won’t Be Able to Put Down

For the last four years, the team here at Heartful Diamonds have created incredible diamond painting kits that not only offer an amazing selection of truly stunning designs but that are incredibly affordable too. We’ve made it our mission to provide amazingly beautiful products at the best possible prices without ever compromising on quality.

Whether you choose one of our eye-catching 5d diamond painting kits or you want to create something unique with a custom diamond painting kit, you’ll find that once you get started on this relaxing and creative art form, you’ll find it difficult to put it down.

What is Diamond Painting?

Of course, we’re assuming that you’ve heard of diamond painting before, but just in case you haven’t let’s enlighten you.

A relatively new art form, painting with diamonds allows you to create amazing sparkling ‘painted’ canvases with ease. The technique is very easy to pick up, and our color-coded guides ensure that you can’t go wrong. It’s a bit like painting-by-numbers, but rather than use paint you use stunning ‘diamond-cut’ rhinestones to create your artwork.

By gluing the resin rhinestones onto the canvas provided, you build up a ‘painting’ that shines and sparkles just like real diamonds. It’s easy, it’s relaxing, and the finished product is truly stunning!

Our collections of designs include something for everyone. There are landscapes and seascapes, real and fantasy animals and birds, goths, dragons and fairies, pop culture, religious themes and our seasonal offerings to celebrate the changing seasons, Christmas and Halloween.

And if you can’t find something to get your artistic juices flowing, we can create a custom kit for you based on a photo or a favorite image.

Buy Your Diamond Painting Kit with Confidence

Of course, there are many other kits on the market so why should you buy from us here at Heartful Diamonds?

As you would expect we supply everything you need to ‘paint’ your picture in our kits, including a ‘pre-printed’ hand designed canvas, sufficient rhinestones to complete your design, glue and ‘gluing pen’ and a color-coded guide.

However, when you buy from us, you can be sure that all the components are of the very highest quality and that we’ve taken the utmost care to ensure that everything, including all your diamonds, is contained in the kit.

Our collections include everything from partial and full-drill designs with most kits offering the option of either round or square cut rhinestones, plus we also offer premium kits with extra soft velvet canvases and luxury gift boxes.

We’ve also put a lot of thought and care into our packaging. There’s no point in creating beautiful kits that arrive damaged, and we offer speedy worldwide delivery – so you can get started as soon as possible.

Quality Products, Exceptional Customer Service – That’s the Heartful Diamonds Promise

At Heartful Diamonds we believe it’s not enough to just provide exceptional products, you also need to provide exceptional customer service. And that’s what we do.

We offer a 100% satisfaction guarantee together with 24/7 email support from our passionate customer service team at customercare@heartfuldiamonds.com. However, if you do have any burning questions, check out our FAQ which cover our most common queries.

Check out our range of 5d Diamond Paintings, as well as our DIY, personalized, full drill and even Christmas cards today!

Read Less

Watch this 60 second tutorial for a quick demonstration!

An Introduction "How To" Diamond Painting Video

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