Heartful Holiday Update 2023

Christmas Orders

Order by December 1 to avoid delays

To enhance your chances of receiving your custom diamond art kits by Christmas, we encourage placing your orders before December 1st. This timeframe will allow us to process and ship your orders efficiently, taking advantage of the standard delivery schedules.

What happens after this date?

We understand that sometimes, holiday planning can extend beyond early December. For orders placed after December 1st, we may offer express shipping options that will give customers a bit more time to prepare. However this option may not be suitable for all budgets.


Pricing Update

As we approach the end of 2023, we find ourselves reflecting on the journey we've shared with you, our customers.

A Necessary Adjustment

In the midst of sky-high inflation, Heartful Diamonds have kept the pricing of our products relatively stable. In addition we have offered above-market discounts throughout the year to support our valued customers. This approach has been a testament to our commitment to making our unique and high-quality custom diamond art accessible to all.

Why and How Much?
Starting December 1 2023, we will be implementing a 3-10% price increase on our custom diamond art kits and selected other kits. Smaller kits (30x40cm and below) will see a larger price increase, while standard and larger sized kits may not change much.

This change is pivotal for us to manage the rising costs of materials, and to compensate for the extensive effort our team puts into every single custom order to ensure 100% satisfaction. Our loyal customers frequently mention our superstar customer service as one of the reasons they recommend us; and we want it to remain this way.

Our Commitment to You
We assure you that this increase will further enhance the quality and exclusivity of our products. We are dedicated to continuing our journey with you, creating memorable pieces that bring joy and satisfaction.

We understand you might have questions or concerns about this change. Below is an FAQ section addressing some potential queries.

 


Frequently Asked Questions

Why can’t you guarantee delivery by Christmas?

  • Due to the high volume of orders and the increased demand on couriers during the holiday season, there are external factors that may cause delays beyond our control.

What if my order doesn't arrive in time?

  • Please contact our customer service team. Depending on the extent of the delay, we may offer a store credit as compensation for the inconvenience.

What are the express shipping options and costs?

  • We will begin offering express shipping about 3 weeks from Christmas.Once shipped, it should arrive in most destinations within 3-5 business days, compared to the standard 1-2 weeks. The cost depends on your state and country.

Why is the price increase necessary?

  • The increase is essential to sustain the quality and craftsmanship of our products. It reflects the rising costs of materials and the intensive labor involved in creating each custom piece.

Will the quality of the kits improve with the price increase?

  • Absolutely. The increase ensures we can continue providing high-quality materials and intricate designs that our customers love and expect from us.

How much is the price increase?

  • Prices will increase by 10% for our custom diamond art kits and selected other kits.

When will the new prices take effect?

  • The adjusted pricing will be effective from December 1, 2023.

Why are you announcing this price increase?

  • We believe in transparency and want to give our customers ample time to plan. Announcing the increase now allows you to make informed decisions about future purchases.

What can I do if I have a limited budget?

  • We recommend placing any orders before December to take advantage of the current pricing. Also, look out for special offers and promotions we regularly run for our valued customers.