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COVID-19 Update

All you need to know about receiving packages from us

Can COVID-19 (commonly referred to as "corona virus") be transmitted to an end customer via delivery of packages?

We answer these questions and give you expert advice from official sources. We've done the research so you don't have to (with links to said official sources - we like to be thorough!). Read on for more!

No matter what you buy, where you buy it, whether it's from China, Europe or the United States -- there is no absolute 100% guarantee that it hasn't been handled by someone who is sick. But all hope is not lost; there are precautions you can take to protect your health and those of your loved ones and still get to enjoy the hobby you love.

First, the question you should ask is "who is handling my packages?"

Most packages ordered from Heartful Diamonds originate from Yiwu, China - very widely known for its bustling manufacturing industries and global trade fairs. Because it is such an important economic hub for China's economy, authorities were particularly strict about containing the virus spread in this region.

In the last month, there has been zero cases in the province and heightened measures are in place to keep it that way.

What does this mean: The odds of a person who is infected with COVID-19 handling your package are practically non-existent. Our manufacturing partners have been very transparent about the situation and we are constantly monitoring the situation at all times. HOWEVER when the package passes on to your local couriers... it's out of our hands, unfortunately.

If a person handling a package is sick, could the virus transmit to the package itself?

COVID-19 or (also SARS-CoV-2) can not survive long on packages and other inorganic material.
A clinical research study1 which tested how well the virus survives on different surfaces, found no trace of the virus after:

  • 24 hours on cardboard
  • 72 hours on plastic and stainless steel

Further, the WHO (World Health Organization) and CDC (Center for Disease Control in America) have reported that it is safe to send and receive packages2.

In conclusion, even in the worst case scenario where an infected person is handling goods to be mailed, it is not possible for the virus to survive the journey.

However, according to an online publication by health.com3, there is still a chance a healthy person can be infected by a sick person delivering their mail (your local courier).

This risk is mitigated so long as there is no direct and a healthy distance is maintained. Keep reading below for more tips on how to stay safe when handling goods delivered to you.


1. New England Journal of Medicine.

2. WHO Official website.

3. article.

Official Facebook post from the WHO. Clicking the image goes to the Facebook post.

How does the outbreak affect delivery of packages?

All orders will be fulfilled on time, always.

However, logistics and postal delays of up to 2 weeks are normal for all countries we deliver to. This delay may become more significant in the coming days as demand ramps up and courier services prioritize the delivery of "life-essential" goods such as groceries, sanitary and medical products. As much as we'd love to argue that in times of such anxiety-inducing chaos, diamond paintings could be seen as an "essential good" to some... *shrugs*.

However, rest assured the team at Heartful Diamonds is always ready to assist you at any time. We are deeply grateful to all our customers for sticking with us. Keeping up with your hobbies is an incredibly effective way to deal with stress, which empowers you to do more for yourself and your loved ones especially in such trying times. We're here to make sure you experience the same stellar customer service Heartful Diamonds is so widely known for.

What if I just want to be extra, EXTRA -- 120% careful?

We get it. It's better to be overly safe than sorry.

If you really want to go the extra mile to protect yourself and your family, then simply follow our advice by taking these extra steps:

- Pick up your delivered package with gloves and leave it in the garage or somewhere out of reach for 3 days. 

- After three days, once again pick up the package with gloves and wipe it twice over with disinfecting wipes (clorox wipes for example).

- Now you can handle your package as normal.

This advice is especially pertinent for packages that are received via express delivery or overnight delivery (from Amazon Prime etc.). This is because in the event an Amazon factory worker is sick, not enough time may have passed between the package being shipped and the delivery time, for the virus to have vanished from the surface of the package.

Once again Heartful Diamonds would like to stress that your safety and the health of our workers is our number one priority. There will be delays in fulfilment and shipping your goods for this very reason. We hope to all emerge from this pandemic safe and healthy together.

Should you have any other concerns not answered here, please feel free to contact us any time through the chat widget or via our email

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What is Diamond Painting?

Do away with the daily stresses and anxieties of everyday life. This is diamond painting, the trending new DIY arts & crafts hobby that lets you easily create gorgeous art that shimmers and sparkles, it's diamond art - just like real diamonds.

1. In every diamond painting kit you order, you get a canvas with an underlying picture, a color coded guide and the corresponding "diamond cut" rhinestones to stick on to the picture.

2. Every kit comes with a glue pad and a special pen. Follow the guide and start sticking all the diamonds on to the canvas with the pen.

3. When finished, frame and display the wonderful, shimmering work of diamond art that you created. Read More

There’s no doubt that modern life is becoming increasingly stressful, but one way to relax and unwind after a hard day is with an absorbing but rewarding hobby. And that’s where Heartful Diamonds diamond painting products tick all the boxes.

Relax and Create Something Beautiful with 3D and 5D Diamond Painting

Our kits enable you to create gorgeous shimmering ‘diamond cut’ rhinestone encrusted artwork that will take pride of place on your walls. There’s no prior knowledge needed, and the whole process of painting with diamonds is incredibly easy.

We offer a full catalogue of gorgeous iridescent designs to choose from, together with the opportunity to create your own custom diamond painting canvas. So why not try your hand at diamond art today?

Diamond Painting: A New Way to Create Stunning Artwork

Relatively new to the arts and crafts world, diamond 5D painting is fast becoming one of the most popular ways to create wall art at home. Whether you’re looking to ‘paint’ one of our 3D animal crystal paintings, you’re looking for a landscape or seascape or Harry Potter and fantasy unicorns are more your thing, you’ll find an enormous selection of fabulous designs to choose from in our online store.

We provide everything you need to create your chosen design, including:

  • A ‘digitally printed’ hand designed canvas
  • Color-coded guide – so you can’t go wrong
  • Enough ‘diamond cut’ rhinestones to complete your design
  • Glue pad and a special pen for applying the rhinestones

All you have to do is follow the guide to create your own sparkling masterpiece. It’s relaxing, it’s inspiring, and it’s a little bit addictive – you have been warned!

Why Should You Buy from Heartful Diamonds?

That’s a very good question. Let’s just say that we’re passionate about our business. We see it as a way to help our customers to relax while creating stunning artwork. Even if you’ve never tried any kind of painting or crafts before, we guarantee that you’ll be able to produce beautiful ‘paintings’ with ease.

For the last four years, we’ve put together some truly eye-catching designs that appeal to all kinds of tastes. We offer one of the most comprehensive selections of partial and full drill designs with the choice of square and round options available on most kits.

We also offer diamond custom painting, so you can personalize your canvas with your own photo or favorite images, and a range of premium kits which come in a stunning gift box.

But perhaps one of the best reasons to buy your diamond art from Heartful Diamonds is our commitment to providing the best quality components and the best customer service. All our products are of the very highest quality, and we ensure that they are securely packaged and protected to ensure that they arrive in pristine condition.

And with an average of just 2.5 weeks’ worldwide delivery time – you’ll receive your chosen design far sooner than you would if you ordered elsewhere.

However, if you do have any queries about any of our products or our service, check out our FAQ or get in touch with our brilliant customer services team 24/7 by emailing

Create, Love and Share on Social Media

Share your finished canvases with us on social media. You’ll find us on both Facebook and Instagram, and we love to see your completed masterpieces. And if you sign up to our newsletter, you’ll receive $10 off your first Heartful Diamonds order.

We sell to hundreds of customers around the world every day – so why not join in the fun?

Diamond Painting Kits You Won’t Be Able to Put Down

For the last four years, the team here at Heartful Diamonds have created incredible diamond painting kits that not only offer an amazing selection of truly stunning designs but that are incredibly affordable too. We’ve made it our mission to provide amazingly beautiful products at the best possible prices without ever compromising on quality.

Whether you choose one of our eye-catching 5d diamond painting kits or you want to create something unique with a custom diamond painting kit, you’ll find that once you get started on this relaxing and creative art form, you’ll find it difficult to put it down.

What is Diamond Painting?

Of course, we’re assuming that you’ve heard of diamond painting before, but just in case you haven’t let’s enlighten you.

A relatively new art form, painting with diamonds allows you to create amazing sparkling ‘painted’ canvases with ease. The technique is very easy to pick up, and our color-coded guides ensure that you can’t go wrong. It’s a bit like painting-by-numbers, but rather than use paint you use stunning ‘diamond-cut’ rhinestones to create your artwork.

By gluing the resin rhinestones onto the canvas provided, you build up a ‘painting’ that shines and sparkles just like real diamonds. It’s easy, it’s relaxing, and the finished product is truly stunning!

Our collections of designs include something for everyone. There are landscapes and seascapes, real and fantasy animals and birds, goths, dragons and fairies, pop culture, religious themes and our seasonal offerings to celebrate the changing seasons, Christmas and Halloween.

And if you can’t find something to get your artistic juices flowing, we can create a custom kit for you based on a photo or a favorite image.

Buy Your Diamond Painting Kit with Confidence

Of course, there are many other kits on the market so why should you buy from us here at Heartful Diamonds?

As you would expect we supply everything you need to ‘paint’ your picture in our kits, including a ‘pre-printed’ hand designed canvas, sufficient rhinestones to complete your design, glue and ‘gluing pen’ and a color-coded guide.

However, when you buy from us, you can be sure that all the components are of the very highest quality and that we’ve taken the utmost care to ensure that everything, including all your diamonds, is contained in the kit.

Our collections include everything from partial and full-drill designs with most kits offering the option of either round or square cut rhinestones, plus we also offer premium kits with extra soft velvet canvases and luxury gift boxes.

We’ve also put a lot of thought and care into our packaging. There’s no point in creating beautiful kits that arrive damaged, and we offer speedy worldwide delivery – so you can get started as soon as possible.

Quality Products, Exceptional Customer Service – That’s the Heartful Diamonds Promise

At Heartful Diamonds we believe it’s not enough to just provide exceptional products, you also need to provide exceptional customer service. And that’s what we do.

We offer a 100% satisfaction guarantee together with 24/7 email support from our passionate customer service team at However, if you do have any burning questions, check out our FAQ which cover our most common queries.

Check out our range of 5d Diamond Paintings, as well as our DIY, personalized, full drill and even Christmas cards today!

Read Less

Watch this 60 second tutorial for a quick demonstration!

An Introduction "How To" Diamond Painting Video

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