New Years Holiday
Important information regarding package deliveries during Jan 16 to Jan 30
We are welcoming the 2020 Lunar New Year!
Update for February 22, 2020
Shipment for all new orders will be further postponed by 1 week.
All of our manufacturers are back online, but with very limited staff due to safety precautions.
We will slowly be coming back to normal over the next 2 weeks, while fulfilling our extensive backlog.
To all our customers, thank you for your understanding and patience, as we do our best to ensure your safety and the safety of our staff.
To make up for the delays, we wanted to give something back to our customers for their patience and support to make Heartful Diamonds what it is today. During the brief period where our fulfillment centers are offline, all orders will qualify for an additional 20% off at checkout.
The coupon can be used for any purchase store-wide (even for local USA stock that are unaffected by delays). Do note however, that this coupon cannot be combined with any other promotion or coupon code.
Read on to find out more!
Psst! Want to get back to shopping? The coupon code is at the bottom of this page!
But why are operations pausing?
Heartful Diamonds has built a brand reputation based on trust in our exceptional quality products and customer service that goes above and beyond all of our competitors. Everyone in our team takes an enormous amount of pride in serving our customers almost every day of the year. However our manufacturing partners only get one opportunity each year to wind down all of the fancy machinery, clear out all the dust bunnies and most importantly -- to go home and see their families, many of whom live in small towns far from the big cities!
In fact, our partners spend most of the year working and living right in or around the factories where all the goods are produced. They cooperate with us in Research and Quality Control, and work around the clock almost every other day of the year (including weekends!) to package and ship your products out in a timely manner. It's no wonder they need some time to themselves to have a bit of a breather!
Curious about all the magic that happens behind the scenes?
Here's a close-up at two heavy duty pieces of machinery that are responsible for most of the work in producing your favorite diamond paintings!
The mighty printer
Big canvases need big equipment. Our advanced software organizes printing "jobs" by canvas size. We group together multiple similar sizes to save as much time and material as possible. They're later cut with a guillotine press and then the glue is applied by hand!
Diamond "drills" packing machine
This is how we maximize accuracy of diamonds per packet to 99.99%. This is to hopefully save you, our customers the headache of finding out you've run out of colors while you're engrossed in a project. Diamonds are poured from a huge bag into this sorting machine. Precise quantities are then weighed and deposited into baggies that have been labelled with the DMC color number.
We'll be uploading even more behind-the-scenes stuff in future so stay tuned!
What if I can't wait out the delays?
We get it. Sometimes you just gotta have your diamond painting fix faster, reason be damned.
We've got great news! The delays won't affect a number of stock that's already being kept in our Chicago-based warehouse in the USA. If your order contains one of these items, they will still be shipped out on the next business day, as usual.
You can check out all local USA stock right here.